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Ntale Tours & Travel is your gateway to exploring the magic of Uganda. We are a passionate team dedicated to crafting unique and unforgettable experiences for travelers of all kinds. Whether you dream of trekking through the mist to see mountain gorillas, spotting wildlife on a thrilling safari, or delving into Uganda’s rich culture, we’ll be your expert guides on every step of your journey.
At Ntale Tours & Travel, our adventure safaris are designed to push your boundaries and ignite your sense of wonder. We offer immersive experiences that go beyond the typical game drive.
Untamed Encounters: Track chimpanzees in hidden forests, come face-to-face with majestic gorillas, or witness the power of the Nile River.
Off-the-Beaten-Path: Explore untouched landscapes, discover hidden waterfalls, and delve into the unique cultures that call Uganda home.
Thrilling Activities: Go white-water rafting on the Nile, embark on a mountain trek, or take a chimpanzee habituation experience.
Expertly Guided: Our passionate and knowledgeable guides will ensure your safety and maximize your experience, sharing their insights into Uganda’s wildlife and natural wonders.
Ntale’s adventure safaris are not just vacations; they are adventures that will leave you breathless and forever changed.
At Ntale Tours & Travel, our mission is simple: to share the very best of Uganda with every guest. We believe in crafting unforgettable adventures that connect you with the country’s breathtaking landscapes, diverse wildlife, and rich cultural tapestry.
Unparalleled Experiences: Our adventure safaris are designed to exceed expectations. We don’t just show you Uganda; we help you experience it.
Our refund policy depends on the specific circumstances of your cancellation. Here’s a general guideline, but it’s always best to check the terms and conditions outlined in your booking agreement:
Notice of Cancellation: Generally, the earlier you notify us of a cancellation, the more likely you are to receive a refund.
Gorilla Permits: These permits are highly sought-after and have stricter cancellation terms. Refunds may be subject to significant deductions depending on how far in advance you cancel.
Non-refundable Expenses: There may be certain non-refundable expenses such as park entrance fees or pre-paid accommodation that cannot be recovered in case of cancellation.
We recommend reviewing the cancellation policy in your booking confirmation.
If you need to cancel your trip, please contact us as soon as possible. We’ll do our best to work with you and explore all options, including rescheduling your safari or finding alternative travel arrangements.
Certainly! We understand that plans can change, and Ntale Tours & Travel strives to be as accommodating as possible. Here’s what you need to know about changing your travel dates:
Flexibility: The ease of changing your travel date depends on your original booking and the specific safari you chose. Some safaris offer more flexibility than others.
Fees: There may be change fees associated with modifying your travel dates. These fees are typically determined by the airline or accommodation providers and the time frame of your change request.
Availability: We’ll need to check availability for your desired new travel dates on the chosen safari.
Here’s how we can help:
Contact our friendly team as soon as possible to discuss your desired changes.
We’ll review your booking details and explore all available options, including any applicable fees and the availability for your new preferred dates.
In some cases, depending on the safari and your original booking, we might be able to re-book your trip for alternative dates with minimal changes.
Remember, the sooner you let us know about a potential date change, the more likely we are to find a solution that works for you.
Double-check the code: Ensure you’ve entered the code exactly as displayed, including any capital letters, hyphens, or special characters. Sometimes a small typo can make all the difference.
Review the terms and conditions: Discount codes often have specific requirements or limitations. Check the details associated with the code to see if it applies to your chosen safari or has an expiration date you may have missed.
Look for exclusions: Some discounts might exclude certain products, experiences, or minimum purchase amounts. Make sure your booking qualifies for the discount being offered.
Clear your cache and cookies: Occasionally, outdated browsing data can cause issues with discount codes. Try clearing your cache and cookies and then re-entering the code.
Try a different browser: In rare cases, there might be a compatibility issue between the discount code and your web browser. Try using a different browser to see if that resolves the problem.
If you’ve gone through these steps and the code is still not working:
Contact Ntale Tours & Travel: Our friendly customer support team is here to help! Feel free to reach out and they’ll be happy to investigate the issue further and assist you with your booking.
Yes, you do need to apply for a visa to visit Uganda. In fact, visas are mandatory for all foreign nationals entering the country. Luckily, Uganda offers a convenient online application process [how to apply for a visa to uganda]..
While Ntale Tours & Travel doesn’t directly offer travel insurance, we can certainly help facilitate it for you! Travel insurance is highly recommended to ensure a stress-free and secure adventure. We can provide recommendations for reputable travel insurance providers who offer policies specifically designed for safaris in Uganda. These policies can cover a variety of situations, such as medical emergencies, trip cancellations, or lost luggage. Just let us know if you’d like some assistance in finding the right insurance plan for your Ugandan adventure!
Yes, Ntale Tours & Travel typically requires a deposit to secure your booking for an adventure safari in Uganda. This deposit amount can vary depending on the specific safari you choose and the total cost, but it often falls within the range of 20% to 45% of the total price.
Here are some reasons why a deposit is required:
Secures your spot: Uganda is a popular safari destination, and permits for gorilla trekking and other experiences can be limited. A deposit helps us reserve your spot on the chosen safari and secure any necessary permits in advance.
Guarantees your commitment: The deposit demonstrates your serious interest in booking the safari and helps us plan accordingly.
Protects both parties: Deposits offer some financial security for both Ntale Tours and yourself. In case of cancellation, the deposit helps cover some administrative costs incurred while planning your trip. Our cancellation policy outlines the details of deposit refunds based on the situation.
Booking Process: During the online booking process, the accepted payment methods will be displayed before you enter your payment details.
Contact Ntale Tours & Travel: Reach out to their customer support team directly. They’ll be able to provide the most current information on accepted credit cards.
Transport within the itinerary is included in the packages
Not all tour packages offered by Ntale Tours & Travel will include meals. However, there are definitely some that do! Here’s how to find out for your specific package:
Package Description: When browsing Ntale’s adventure safaris, check the detailed description of each package. It will usually mention what’s included, and meals might be explicitly stated there. Phrases like “full board” or “all-inclusive meals” would indicate meals are covered.
Inclusions List: Some packages might have a bulleted list of inclusions that detail what’s covered in the price. Look for terms like “meals,” “breakfast, lunch & dinner,” or specific meal plans.
Contact Ntale Tours & Travel: If the information isn’t readily available online, don’t hesitate to contact Ntale’s friendly team. They’ll be happy to clarify whether meals are included in your chosen package and answer any other questions you may have.